Privacy Policy
Effective Date: September 21, 2026
Dr. Elleanor Smith Naturopathic Medicine, PC (“Dr. Elleanor Smith Naturopathic Medicine,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit doctorelleanorsmith.com or interact with us through our website, forms, events, and related services.
By using our website, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information you voluntarily provide to us through our website, including when you submit an appointment inquiry or contact form.
Depending on how you interact with our website, this may include:
First and last name
Email address
Telephone number
Information about the services you are interested in
Whether you choose to receive news, updates, and educational communications from us
Other information you voluntarily provide when contacting us
We also automatically collect certain information when you visit our website, such as information about your device, browser, IP address, pages viewed, and general website activity. This information may be collected through cookies, analytics tools, and similar technologies.
We do not ask you to provide medical history, diagnoses, medications, or other detailed health information through our general website inquiry forms. Please do not submit sensitive health information through a general website form unless specifically requested.
How We Use Your Information
We may use personal information to:
Respond to inquiries and requests
Contact you regarding services you have expressed interest in
Schedule or coordinate appointments
Communicate with you about our practice and services
Send news, educational materials, and updates when you have requested or consented to receive them
Process and manage event registrations or payments when applicable
Understand how visitors use our website
Measure and improve the performance of our website and advertising
Maintain the security and functionality of our website
Comply with applicable legal and professional obligations
Cookies and Similar Technologies
Our website uses cookies and similar technologies. Cookies are small files or pieces of information stored on your device that allow a website to recognize your device and remember certain information.
We use cookies and similar technologies for purposes including:
Operating and securing our website
Understanding website traffic and visitor activity
Measuring website and advertising performance
Improving the functionality and experience of our website
Our website is hosted on Squarespace. Squarespace may use cookies and similar technologies as part of providing and operating the website.
We also use third-party analytics and advertising technologies, including Google Analytics and the Meta Pixel. These technologies may collect information about your visit to our website, such as pages viewed, interactions with the website, and general device or browser information.
The Meta Pixel is used to help us understand website visits and measure the effectiveness of our advertising. We do not use the Meta Pixel to intentionally collect information about your medical conditions, diagnoses, or other sensitive health information.
You may manage certain cookie preferences through the cookie banner displayed on our website. Your browser may also provide controls for managing or blocking cookies.
Analytics
We use Google Analytics to better understand how visitors use our website.
Google Analytics may collect information such as your device type, browser, approximate geographic information, pages visited, and interactions with the website. We use this information to understand website traffic, improve our website, and evaluate the effectiveness of our online presence.
Google Analytics information is processed according to Google's applicable privacy practices.
Advertising
We use Meta advertising services and the Meta Pixel to understand website activity and measure the effectiveness of our advertising campaigns.
The Meta Pixel may collect information about your interactions with our website, including pages visited and other website activity. This information may be used by Meta to provide measurement and advertising services.
We do not intentionally send medical information, diagnoses, or other sensitive health information to Meta through our advertising tools.
Email Communications
We may use Flodesk to send educational materials, news, updates, and other communications to individuals who have provided appropriate permission to receive them.
We may manually add individuals to our Flodesk audience when they have separately expressed interest in receiving communications from us or otherwise provided appropriate consent.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at hello@doctorelleanorsmith.com.
We do not sell our email list.
Third-Party Service Providers
We use certain third-party services to operate our website, communicate with individuals, process transactions, and understand website activity.
These may include:
Squarespace, for website hosting and website forms
Google, including Google Analytics and Google Calendar, for analytics and scheduling
Meta, including the Meta Pixel and advertising services
Flodesk, for email communications
Stripe, when processing payments for applicable events or other transactions
These providers may process information on our behalf in accordance with their own privacy practices and applicable agreements.
We do not sell your personal information to third parties.
Event Payments
When we offer events or other services for which online payment is available, payment information may be processed through third-party payment providers such as Stripe.
We do not directly store your full credit card number or other complete payment card information on our website.
Healthcare Information
Information submitted through our general website forms is not intended to serve as a medical record.
If you become a patient, additional privacy practices may apply to information collected and maintained as part of your care. Information that constitutes protected health information may be subject to separate privacy practices and notices applicable to your healthcare relationship with Dr. Elleanor Smith Naturopathic Medicine.
Patient information, including information collected as part of establishing and maintaining your patient record, may be collected separately from the general website inquiry form.
Please do not submit detailed medical information through a general website contact or appointment inquiry form.
How We Protect Your Information
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
California Privacy Rights
California residents may have certain rights regarding their personal information under applicable California privacy laws.
Depending on whether and how those laws apply to our business, these rights may include the right to:
Know what categories of personal information are collected, used, or disclosed
Request access to certain personal information
Request deletion of certain personal information, subject to applicable exceptions
Request correction of inaccurate personal information
Request to opt out of certain sales or sharing of personal information, where applicable
Receive equal treatment for exercising applicable privacy rights
To make a privacy-related request, contact us at:
We may need to verify your identity before fulfilling certain requests.
We will respond to valid requests within the time period required by applicable law.
Children's Privacy
Our website and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps.
Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or services.
When we make changes, we will update the “Effective Date” at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Dr. Elleanor Smith Naturopathic Medicine, PC
Email: hello@doctorelleanorsmith.com